Terms of service

ChakRaw – Terms of Service

• Effective Date: December 2, 2024
  
  
• Website: https://www.chak-raw.com/policies/terms-of-service
  
  

Introduction & Scope

Definitions:

• User: Any natural person, legal entity, or organization using the Service Provider's services or contracting with the Service Provider.
  
  
• Consumer: A User who is a natural person acting outside the scope of their profession, independent occupation, or business activity.
  
  
• Business: A person acting within the scope of their profession, independent occupation, or business activity.
  
  
• Service Provider: The natural or legal person, or organization without legal personality, providing an information society service and contracting with the User.
  
  

1. Service Provider Information

• Name of Service Provider: Híves Dorottya e.v. (Sole Proprietor)
  
  
• Registered Office & Place of Complaint Handling: 2241 Sülysáp, Kistelek tanya 16., Hungary
  
  
• Customer Service Email: chakraw.collars@gmail.com
  
  
• Registration Number: 59769293
  
  
• Tax Number: 90541764-2-33
  
  
• Registering Authority: National Tax and Customs Administration of Hungary (NAV)
  
  
• Phone Number: +36 20 258 2344
  
  
• Language of Contract: Hungarian
  
  
• Hosting Provider:
  
  
  • Name: Shopify Commerce Ireland Limited
    
    
  • Address: 26 Ruanne House, Dublin 2, Ireland
    
    
  • Email: assist@shopify.com or support@shopify.com
    
    
  • Website: www.shopify.com
    
    

2. Basic Provisions

1. Governing Law: Matters not regulated herein, and the interpretation of these ToS, shall be governed by Hungarian law, particularly Act V of 2013 on the Civil Code ("Ptk."), Act CVIII of 2001 on electronic commerce services, and Government Decree 45/2014 (II.26.) on detailed rules of contracts between consumers and businesses.
   
   
2. Amendments: Effective from December 2, 2024, until withdrawn. Modifications are published on the website and emailed to registered/returning users. Amendments have no retroactive effect on previously concluded contracts.
   
   
3. Intellectual Property: All content on the website (texts, product descriptions, graphics, images, logos, brand elements, patterns, concepts) is the exclusive property of Híves Dorottya e.v. Unauthorized reproduction or commercial use is strictly prohibited.
   
   
4. Third-Party Sites: The Service Provider assumes no responsibility for purchases made on external, non-operated websites.
   
   

3. Registration and Purchases

1. Accurate Data: Entering false or third-party data may result in contract contestation in court.
   
   
2. Liability for Incorrect Data: The Service Provider bears no liability for delivery delays or issues arising from incorrectly entered User data. Corrections can be requested via customer support.
   
   
3. Account Security: Users are responsible for maintaining the confidentiality of their account credentials.
   
   

4. Products, Services, and Pricing

1. Prices: Displayed prices are gross prices in Hungarian Forints (HUF), containing statutory VAT (or applicable exemption status), excluding shipping and payment fees. No extra packaging fees apply unless special gift packaging is requested.
   
   
2. Product Details: Detailed names, descriptions, and photos are provided where applicable.
   
   
3. Defective Pricing: If an incorrect price is displayed (e.g., 0 HUF, 1 HUF, or a disproportionate promotional error), the Service Provider is not obligated to confirm the order at that price and may offer the correct price. Contracts require mutual consensus under the Civil Code.
   
   

5. Ordering Process

1. Cart Management: Users add products to the cart, adjust quantities, and proceed to checkout.
   
   
2. Payment Methods:
   
   
   • Cash on Delivery (COD): Pay cash or card to the courier/pickup point upon receipt.
     
     
   • Online Credit Card (Stripe): Secure online payment processed via Stripe Technology Europe, Limited (regulated by the Central Bank of Ireland, License No. C187504). Card details are never stored by ChakRaw.
     
     
3. Shipping Fees (Gross):
   
   
   • Home Delivery (Courier): Free for orders over 15,000 HUF; 1,990 HUF for orders under 15,000 HUF.
     
     
   • Parcel Locker / Pickup Point: Uniformly 1,200 HUF per order.
     
     
4. Order Confirmation: Automated emails confirm receipt within 48 hours. A legally binding contract is established only upon the subsequent fulfillment/dispatch confirmation email.
   
   
5. Customer Reviews: Published reviews originate exclusively from verified purchasers.
   
   

6. Processing and Fulfillment

1. Fulfillment Time: Generally within 2–3 business days from contract formation, unless specified otherwise for handmade/pre-order items.
   
   
2. Transfer of Risk: For consumer contracts, risk transfers when the consumer (or a designated third party) takes physical possession of the goods.
   
   
3. Unclaimed Packages: Failure to accept a lawfully fulfilled order constitutes a breach of contract (Civil Code delay, Ptk. 6:156.§), obligating the customer to cover round-trip shipping and storage costs, which may be enforced via legal or debt collection agencies.
   
   

7. Right of Withdrawal (14-Day Money-Back Guarantee)

1. Consumer Rights: Consumers are entitled to a 14-day unconditional right of withdrawal starting from the day of physical receipt of the goods.
   
   
2. Exclusions: Custom-made items produced according to specific consumer instructions or clearly personalized items are excluded from withdrawal rights.
   
   
3. Return Costs: The direct cost of returning the product is borne by the consumer.
   
   
4. Refunds: The Service Provider refunds all payments received (excluding supplementary costs chosen above standard delivery) within 14 days of being notified of withdrawal, utilizing the original payment method unless agreed otherwise. Refunds may be withheld until goods are returned or proof of dispatch is provided.
   
   

8. Warranties (Defective Performance & Product Warranty)

1. Implied Warranty (Kellékszavatosság): Consumers can request repair or replacement, proportional price reduction, or—as a last resort—withdrawal, under Civil Code rules. The limitation period is 2 years (1 year for business entities or used goods). Within the first year, defects are presumed to have existed at the time of performance.
   
   
2. Product Warranty (Termékszavatosság): In case of a movable product defect, consumers may hold the manufacturer/distributor directly liable for repair or replacement within 2 years of commercial release.
   
   

9. Handling Warranty Claims

1. Documentation: Claims must be logged in a formal protocol copy provided to the consumer.
   
   
2. Resolution Timeline: The Service Provider aims to complete repairs or replacements within 15 days.
   
   

10. Miscellaneous Provisions

1. Invalidity of any single clause does not invalidate the entire ToS.
   
   
2. Legal disputes are subject to Hungarian law and the jurisdiction of competent Hungarian courts.
   
   

11. Complaint Handling

1. Complaints can be submitted verbally or in writing via email (chakraw.collars@gmail.com) or at the registered office.
   
   
2. Written complaints are answered within 30 days.
   
   
3. Alternative Dispute Resolution (Conciliation Bodies): If a complaint is rejected, consumers may turn to local conciliation boards (e.g., Pest Vármegyei Békéltető Testület - 1055 Budapest, Balassi Bálint u. 25. IV/2; email: pmbekelteto@pmkik.hu) or the general consumer protection authority (Government Offices).
   
   

12. Copyrights

13. Data Protection

Withdrawal Declaration Template

• To: Híves Dorottya e.v., 2241 Sülysáp, Kistelek tanya 16., Email: chakraw.collars@gmail.com, Phone: +36 20 258 2344
  
  
• I/We undersigned hereby declare that I/we exercise my/our right of withdrawal in respect of the contract for the sale of the following goods:
  
  
• Date of order / Date of receipt:
  
  
• Name of consumer(s):
  
  
• Address of consumer(s):
  
  
• Signature of consumer(s) (only in case of paper-based notice):
  
  
• Date: